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NonToxicSoap.com Customer Service

Privacy Policy
We respect your privacy and are committed to protecting it. For this reason, NonToxicSoap.com does not sell customer names to mailing lists or marketing companies. Any information you give us about you will only be used by us.

While maintaining your personal privacy is paramount, we do collect personal information including your name, shipping address, billing address, email address, phone number and credit card information. We collect this information during the online checkout process so that we can properly fulfill your orders.

Security Policy
We use the latest 128bit encryption technology (Secure Sockets Layer, or SSL) to secure your personal information. The information you provide when you place an order is encrypted (or coded) using a secure server for maximum security. This coding makes it extremely difficult for anyone to reach your information as it moves through our ordering system.

Federal law states that your credit card company can't hold you liable for more than $50 of fraudulent charges. If your credit card number is ever used without your permission as a direct result of ordering on our site, we will reimburse you for the entire liability not covered by your credit card company, up to $50. Remember: never give your credit card or personal information in an email; email messages are not secure.

To check the security of your computer, look at the lower left-hand corner of your browser window. If you see an unbroken key or a closed lock, then the encryption technology is active and the server is secure. You can also check by looking at the URL line of your browser; when you access a secure server, the initial characters of the site address will be "https".

All of your information is encrypted before it's transmitted across the Internet, then decoded only after it arrives at our secure servers to be processed.

Shipping and Handling Policy
We are most concerned with assuring that your products arrive in perfect condition. Almost all of the products we ship come directly from our warehouse via either USPS or UPS. Unless otherwise noted, please allow 5-10 days for your products to arrive. Returns

Returns Policy
Should you wish to return it, please contact us at (954) 597-2600 or use our contact form to contact us by email. We will respond to your request within 24 hours.

Consent
By using our website, you're agreeing to let us collect and use your information as we describe in this Privacy & Security Policy. If we change our policies, we'll post any changes on the website, so that you are always informed about what information we collect, how we use it and under what circumstances we disclose it.

Last Modified: September 2004

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